Online FAQ | WKCTC

Online FAQ

What do I do if I have questions about online learning?

Visit our homepage for Online Learners

  • Minimum recommended is 25mg. A slower speed will result in very slow performance. All internet service providers have internet speed based on “best effort.”
  • Computers are available in the library located on the second floor of the Matheson Learning Resource Center and in the Grisham Computer Lab on the second floor of the Emerging Technology Center.
  • Wireless access is available in all buildings, and WKCTC is working to expand wireless access into surrounding areas such as our parking lots and picnic tables.
  • You can access email, announcements, and small assignments using your phone, but most activities and assignments will require a computer. Students also have difficulty with some materials when using a tablet or Chromebook.
  • Contact the Library
  • Library Website
    • In Blackboard
      • Select eLibrary under Student Resources.
      • Under KCTCS Library Websites, choose West Kentucky Community and Technical College
    • From the WKCTC website
      • Select MyPath
      • Scroll to and click Library
      • Scroll to and select West Kentucky Community and Technical College
  • Return Library Books and Videos
    • Return library materials to any of the following library book drops on campus:
      • Inside the library at the circulation desk
      • Outside in front of the MLC building 
      • In the lobby of Anderson Technical Building
      • In the lobby of the Allied Health Building
  • The Student Success Center offers in-person academic support and 24/7 online academic support via Brainfuse. To schedule in-person academic support, call 270-534-3179 or email WKCTCtutoringcenter@kctcs.edu. To access online tutoring via Brainfuse, go to any class on Blackboard and select “View course and institution tools” on the left and select “Brainfuse-West Kentucky.” You can also drop by the Student Success Center on the first floor of Matheson Learning Resource Center for assistance.