Successful completion of all five courses with associated class requirements will result in a Supervisor Certificate and 3.5 hours of college credit.
Communication, is key to success in all supervisory roles. Through self-assessments,
learn your communication style and how to "read" the communication style of those
you supervise and your boss. Identify ways to say things so that others listen and
understand. Determine the level of your own listening skills and what techniques to
use to improve listening.
Everyone has their own thoughts about what a supervisor is and does. Identify the
responsibilities and expectations of a supervisor in your job setting. Identify your
natural supervisory tendencies using self-assessment and role review environmental
scanning. Learn what naturally motivates you and others and how to utilize information
to improve performance. Time management and stress management are critical to being
a successful supervisor; learn basic techniques to improve these skills.
Having the right people engaged in and "owning" their work is key to a supervisor's success. Lean proper interviewing and selection techniques. Understand how to help employees learn their jobs and create development plans. Learn techniques to be used in effectively coaching, counseling, and disciplining employees. Develop skills in recognizing and creating a powerful work team.
All work is a process; understanding the processes being used and being able to help those you supervise understand them is key. Learn the problem solving techniques that you will need to survive and the process improvement methods that will make you thrive.
Technical skills in supervision are important, but leadership is required for taking performance to a new level. The only thing constant is change, so it is critical to learn to lead people through a diverse and changing environment while maintaining the quality and quantity of on-going work required. Learn to be the leader who positions your organization to excel.