Sample Classes Offered
The following is a sampling of some of the classes we offer. If you have a need, please
call and we will customize a training to meet your needs:
ACHIEVE GLOBAL FRONTLINE LEADERSHIP This program addresses the multi-faceted role
of supervisors and middle managers in today's "do more with less" work environment.
It equips them with basic supervisory coaching skills and the fundamentals of leadership
behavior. Working skill units include: The Basic Principles of Leadership, Getting
Ideas Across, Giving Constructive Feedback, Dealing with Emotional Behavior, and Recognizing
Positive Results.
BUILDING HIGH PERFORMANCE TEAMS Teams provide positive and practical methods for team
building and managing an organization. This course teaches participants to build trust,
confidence, and develop group work skills. Focusing on the how-to keys of team building,
course topics include how to: delegate authority and responsibility, motivate, maximize
team productivity, overcome organizational barriers, reinforce high performance, facilitate
decision-making and management interpersonal conflicts among team members.
EEOC UPDATE This presentation will cover recent US Supreme Court decisions dealing
with sexual harassment, the Americans with Disabilities Act and other employment laws.
Participants will be well informed about the potential impact of those Supreme Court
decisions on their organization. In addition, they will know what to do to avoid problems.
GOAL SETTING Participants will learn to brainstorm with a system that reduces time,
increases participation, and insures that everyone contributes. They will generate
a list of goals which can be valued and prioritized as well as develop a plan to implement
goals, including monitoring and measurement.
GOAL SETTING AND DECISION-MAKING This course is based upon the prioritizing of company
driven policy and procedure. Participants establish needs in accordance with their
workstation and apply supportive theory and techniques to make decisions, thus enhance
their organizational skills.
HANDLING CONFLICT AND CHANGE Recognizing categories of conflict in change situations
and distinguishing beneficial processes are the core of this class as the participant
learns to deal with conflict and change. By determining processes to assist personal
recognition of self-deception related to internal and external environments. Participants
experience consideration of useful and effective processes to move an organization
toward change with minimal conflict.
MANAGEMENT SKILLS Based upon proven personality descriptors, each participant defines
their own management style and discovers how it can relate to the personality, culture,
and ethnic backgrounds of the employees that they supervise. Specific situation role
modeling is utilized to insure retention of information.
MOTIVATION This course acquaints participants with the proven Maslow's Hierarchy of
Human Needs. This session defines the need for motivation in the workplace and assists
managers in recognizing basic motivational needs of individuals. Techniques are presented
to help increase harmonious production levels.
PERFORMANCE EVALUATIONS "Be a coach, not a judge." Companies will learn to recognize
the characteristics of good feedback and how to give it. Participants will develop
SMART goals and will identify common pitfalls and ways to avoid them. This will enable
you to evaluate your company's current evaluation system and ways you may use it better.
PROJECT MANAGEMENT Your employees and managers will learn the skills critical for
the workforce. This course uses the proven techniques of PERT charting, monitoring,
and enhanced communication systems. Project Management teaches story boarding, the
knowledge of leadership styles, and human relations to benefit all participants.
STRESS MANAGEMENT The four major areas of stress are introduced to participants and
each is lead to identify his/her personal vulnerability as well as design a personal
relief plan.
SUPERVISORY SKILLS This course builds a base for the supervisor to meet his/her responsibilities
of meeting the goals and mission of the company. The role of the supervisor pertaining
to tasks and personal management is presented using current techniques and philosophies
TOTAL QUALITY MANAGEMENT The following sessions and more advanced TQM sessions are
available for your company's needs.
TOTAL QUALITY MANAGEMENT FOR BEGINNERS This is the first step toward total quality
production or services. An excellent introduction for your key people, this seminar
provides a solid foundation for you and your team to learn the basics to TQM, which
include definitions, philosophies, strengths, goals, and components.
PROBLEM SOLVING TOOLS AND TECHNIQUES This training covers a system that works with
new and established teams, helping them become energized and focused on a clear vision
of goals and objectives. Training will give the secret for increased employee involvement
through creativity and ingenuity.
TRAIN-THE-TRAINER This course assists the participants in their ability to train in
all required areas. This session concentrates on training presentation, the development
of objectives, content, and adult learning styles. Participants develop their understanding
of audio, visual, and kinesthetic methods.
SUPERVISORY CERTIFICATION - Successful completion of all five courses with associated class requirements will
result in a Supervisor Certificate and 3.5 hours of college credit.
GETTING THE RIGHT EMPLOYEES THROUGH TARGETED SELECTION - In today's market, getting
the right employees with skills matched to the jobs can be a challenge. Using traditional
hiring practices, people often hire based on their own reaction to the individual
and may not truly explore either key attributes of the job or the person who will
be most successful in that job. This course teaches a Targeted Selection process.
Participants learn how to analyze the job prior to starting the hiring process. Behaviorally
based interview questions and target answers are developed. Attributes of those most
successful at the job are explored and understood. Participants are provided information
on the importance of diversity within an organization and how diversity in selection
strengthens the organization. Participants are provided with the opportunity to practice
developing the skills presented.
HARNESSING THE POWER - Participants in the Harnessing the Power course will learn
about the importance of individual behavioral styles and how behavioral styles impact
the success of our communication. Each participant will complete a short survey (pre-work
which must be completed on-line at least one week prior to the class). Based on the
information in the survey, participants will be provided with a personal behavioral
style analysis. They will have the opportunity to explore how their behavioral style
is impacting the success of their communication and how they may be able to adapt
to improve results.
LEARNING WHAT OTHERS THINK - SURVEYS AND OTHER TECHNIQUES - Organizations often want
to gather data on how someone (employee, customer, community) views some part of their
business. This course provides information on a variety of tools that may be used
to gather this data. Special focus is placed on creating surveys and utilizing the
appropriate techniques to make the survey a good measurement instrument. Participants
are also provided with information on the importance of utilizing multiple data gathering
techniques and what tools may be used.
MOTIVATING STAFF BY BUILDING POSITIVE STAFF RELATIONSHIPS - Participants will learn
the importance of building trust as the basis for work relationships. Motivation of
employees is presented and participants are provided with the opportunity to practice
motivational techniques in simulations. Coaching and counseling skills are explained.
Opportunities for positive applications of coaching and counseling skills are presented.
The need for and role of the disciplinary process and methods for dealing with disciplinary
problems are presented. Participants are given the opportunity to practice disciplinary
interactions. The final section of the class focuses on the importance of motivating
yourself and the role this plays in successfully motivating others.
YOU AS THE LEADER - Many supervisors and managers are thrust into a leadership role
with little or no preparation for the task. Much of what happens and what is expected
of them may come as a surprise; even the person who has been in a leadership role
for years may not have actively sought to understand their role in the organization.
This course allows the participants to begin to understand what type of leader they
are. Their responsibility for their own development is presented and each participant
begins work on their personal development plan.
QUALITY IMPROVEMENT FOR GREATER PRODUCTIVITY - The seven basic quality tools provide
a simple yet powerful opportunity for continuous improvements and increased productivity
in any organization. The process includes process flow analysis; check sheets, Pareto
charts, histograms, scattergrams, variable control charts, and cause/effect diagrams.
The basic tools provide a robust approach, which permits viewing the opportunities
from different perspectives.
